HR Manager EMEA with Dutch or French from Johnson & Johnson Global Services – Expats.cz

We are hiring experienced HR Manager EMEA for our People Experience Operations Business Solutions team. In this position YOU will play a key leadership role in the delivery and execution of key People Experience Operations (PXO) strategies and initiatives for your assigned cluster: Belgium, the Netherlands, France, Italy, Spain and Portugal.

As HR Manager EMEA YOU will be primarily focused on business engagement/interactions, building customer satisfaction, and country-specific local processes for the supported cluster. The position will play a very active role in One HR activities and will support HR customers via end to end knowledge of HR processes, handling customer concerns and sophisticated cases. At the same time it will be partnering with all other teams across Global Services (GS) ecosystem. YOU will be focused on increasing customer satisfaction and through data driven insights improving overall team performance.

In this role YOU will strive to ensure appropriate resolution of service requests within defined time periods, levels of accuracy and quality standards. YOU will be leading your team with dignity and respect, focus on their development, as well as generally maintain high level of confidentiality, trust and integrity in the handling of critical matters.

The responsibilities & the impact YOU will have:

Business engagement, stakeholder management and customer experience

  • Proactive relationship building with senior business leaders and other HR teams. Ensure that customers and business partners are kept up to date with timely communications.

  • Actively participate in One HR country forums

  • Be a contact point for senior leadership & BUHR for critical issues resolution and special projects that may be related to acquisitions, divestitures, or restructuring within their business sector/s.

  • Maintain close relationships with BUHR, CS, and other GS functions to ensure tight integration and harmonious ways of working as part of the wider HR operating model.

  • Work and collaborate across all HR teams to ensure ultimate solution is provided for your customers

  • Partner closely on regional level to reach customer experience and customer satisfaction survey results improvements.

  • Proactively gain feedback from the business, employees, and managers and at the same time offer feedback to your colleagues

Project management

  • Implement continuous improvement opportunities to enhance delivery of services by reviewing and revising operational processes, policies, and standard operating procedures and work instructions and introduce key improvement plans for execution.

  • Drive improvements on user experience, effectiveness, and efficiency in the area of responsibility

  • Participate in Global/Regional HR projects and drive the execution of those projects within the country teams.

  • Participate on transition of work and inspire change and continuous improvement culture within the organization

People management

  • Lead team engagement and adherence to a global culture identity for GS HR and establish a set of values to promote achievement and continuous improvement

  • Lead and empower team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen and provide constructive feedback for performance improvement.

  • Provide leadership, direction, coaching, feedback and support to your team

Operations management

  • Manage retained operational activities in the country teams, related but not limited to local HR and benefits administration, statutory & regulatory filing, exit management, and physical employee records filing.

  • Work with local 3rd party vendors and assess their performance to the appropriate corporate team (i.e. Total Rewards).

  • Manage and assess operational data and reports daily; constantly communicating performance with team and actively working to identify and implement interventions to meet SLA targets.

We would love to hear from YOU, if you have:

  • 8-10 years progressive shared services experience, with minimum 5 years in people leading role

  • Preferred is experience within HR/Administration/Customer care

  • Proficient English – spoken and written

  • Proficient Dutch or French spoken and written is required

  • Fluent Italian or Spanish or Portuguese is a nice plus

  • Ability to connect with business partners and build strong and trusted working relationships in a diverse, multinational environment

  • Strong leadership skills; operates as a regional leader with understanding and appreciation for local differences

  • Strong people leader, people developer and positive atmosphere builder

  • Operational Excellence experience, including management of SLA’s and overall team results

  • Systematic approach and good planning skills

  • Proactive can-do approach when facing and overcoming obstacles

  • Ability to constantly balance more priorities according to need

  • Demonstrates customer orientation and customer service skills

  • Ability to problem solve service delivery issues and manage stakeholders

  • Experience managing third-party service providers and working with structured service delivery methodologies (governance, issue management, relationship management).

  • Excellent written and verbal communication abilities; formal presentation and facilitation skills

  • Technology Savvy

  • Great work ethics – reliable in delivering results on time, open to feedback, and able to deal with strictly confidential information properly

  • Travel: approx. 10%

This is what awaits YOU at J&J:

  • An opportunity to be part of a global market leader.

  • A dynamic and inspiring working environment.

  • Many opportunities to work on ambitious projects and assignments.

  • An opportunity to participate in employee engagement activities on a voluntary basis based on individual preference

  • Possibilities for further personal as well as professional development.

  • Many employees benefits:

    • 5 weeks of vacation, home office, flexible working hours, sick days

    • Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card

    • Contribution for: Prague public transportation, language study, illness leave, pension contribution,

    • Refreshment in the workplace, company gym, free sports activities, corporate events

Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits.

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we in Johnson & Johnson are working to create an inclusive environment where a diverse set of backgrounds, perspectives and experiences are valued and each and every one of our people feel that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!

Job position benefits

Budget for personal development and growth Sick days Refreshments Meal vouchers or meal contributions Flexible working time Bonuses

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