How can SMBs get on top of their tech stacks? – BCS

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The holistic approach to IT can be a great way to ensure that teams keep on the right track when it comes to tech. Those businesses that choose scalable products offering integration across platforms can benefit from enhanced efficiency. Sprawl across tools complicates the process of patching software, the jobs of IT admins, communication across teams and productivity.

By using one tool that can be widely leveraged, there can be one touchpoint for IT admins to monitor – multiple different applications will require unique solutions to pitfalls each time. By having one tool instead, for instance, a communications service that encapsulates online meetings, presentation services, instant messaging, and content sharing, then companies can keep a tighter grip on their tech.

3. Leverage remote support networks

In the context of the new working landscape, IT downtime is now a serious challenge for businesses across the country. According to Beaming, UK businesses clock up to 149 million hours of internet downtime a year and the cost to the economy is £12.3 billion. This figure is only set to rise in the wake of the pandemic, as downtime equates to complete shutdown of tech-heavy structures, which is why it needs to be minimised whenever possible.

Relying on remote support for guidance to minimise disruption will be vital for businesses across industries. Making secure IT simple with consolidated support means admins can respond, act, and resolve issues all in one place. Resolving a help desk ticket is as easy as having a conversation, as problems can be troubleshooted in ultrafast ways.

Remote support is more than just a nice to have for companies, it can mean that, with enterprise-grade security and consumer-grade ease of use, systems stay safe while business keep up and running.

Time-optimising features like unattended access and multi-session handling let agents and employees get more done, and allows businesses to get back to work as usual, with disruptions kept to the smallest amounts. All-in-one IT support can do a lot for businesses, by controlling resolution processes in a single dashboard, and keeping frictionless flow at the top of the agenda.

Looking ahead

The exponential rate at which technology has advanced in the last two years has been exceptional and something that should be applauded. As enterprises and SMBs look ahead to the future, there is now time to put together a clear strategy for growth that ensures a strong and stable IT infrastructure for employees and partners alike.

Thanks to the leaps in technology we’ve seen, there is huge scope for greater efficiencies and innovations to be realised. Those SMBs that are the first movers and are willing to thoroughly audit their tech stack and make changes, if necessary, will be in a position of strength for the remainder of 2022 and beyond.

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