Head of Benefits EMEA / VP job with Michael Page Human Resources | 1401648654 – Personnel Today

A Financial Services firm, based in the City of London, seeks a Head of Benefits EMEA / VP to develop, implement and maintain a standard and consistent employee benefit and pension strategy across EMEA.

Client Details

A Financial Services firm based in the City of London.


The Head of Benefits EMEA / VP will have the following accountabilities and responsibilities for multiple services across entities and locations:

Service Owner

  • Develop and maintain the vision, strategy, objectives and operating model for the service. Ensure the development of a customer service and performance culture
  • Subject matter expert and functional owner of the policy, processes, systems and providers that support the service
  • Responsible for ensuring the team deliver the services on time (to SLAs), on budget and to the right quality levels
  • Partner with HRBPs and senior business leaders to identify requirements for the service to meet and ensure that service solutions meet their needs
  • Continually look for ways to align service to the Company culture and improve the employee experience enhancing productivity and engagement in the service
  • Thought leader who connects with external sources of good practice and proactively contributes to continuous improvement and business transformation needs, driving the service to deliver strategic objectives and value
  • Leads the analysis, design, delivery and evaluation of service improvement programmes that deliver a positive, measurable impact to the business
  • Positively respond to legislation and regulation to ensure the service is compliant and take advantage of the opportunities it provides
  • Act as a role model, thought leader and influencer for service innovation and continuous improvement. Use a number of change management and user adoption techniques to drive the desired outcomes
  • Services:
    • Employee Benefits and Well-being
      • Development of the employee benefit strategy and policy throughout the EMEA Region
      • Flexible benefits renewal, including provider negotiations and selection
      • Implementing new benefits and selecting providers in all locations
      • Development and maintenance of the well-being strategy and framework
      • Management of mental health interventions including Mental Health First Aiders, Employee Assistance Programme, Stress Awareness programmes
    • Pensions
      • Management of the Defined Benefit Scheme
      • Management of the Trustees and Trustees meetings

HR third party supplier management

  • Responsible for managing the service provider ensuring that they deliver services on time, on budget and to the right quality levels. Comply with the Groups third party risk management framework. Review providers performance regularly and conduct market reviews periodically

Policy development

  • Regularly reviewing and determining HR policy and procedures to ensure that they are efficient and in line with the ever-changing landscape of the Group and the external market
  • Regularly reviewing and upgrading HR policy to ensure that it remains compliant with legislation and regulations and that the Group is taking appropriate advantage of opportunities presented as a result. Make sure that appropriate measures and controls are implemented to ensure that the Group and its employees correctly follow the policy
  • Develop policies that support and implement the Groups culture and drive behaviour that underpins the Group’s strategic objectives

Project Management

  • Manage large cross entity or location projects that change and improve these services and systems including regulatory projects and strategic business projects that require changes to be made/new services and functionality:
    • Develop project charters, provide project management updates – progress, risks, issues, Define business requirements, Conduct impact assessments, Produce project deliverables, Conduct end user testing, Produce and execute cut over plans, Provide post go-live support
  • Support strategic and high priority business projects

People management team members

  • Communicate to the team, HR Services, HR and the wider business strategy and objectives
  • Set business and personal development priorities
  • Provide proactive and effective feedback on progress in meeting those priorities and provide appropriate support for personal development
  • Ensure the workload is distributed appropriately across the team
  • Ensure appropriate quality levels are being met
  • Listen to team members feedback, views and ideas
  • Engender a positive work culture


A Head of Benefits EMEA / VP with:

  • Strong judgement that spans complex HR service through to strategic insight on services to the employee life-cycle
  • Strategic thinker balanced with a strong record of execution
  • Excellent track record of HR management, developed in a knowledge based industry in a complex, dynamic environment
  • Highly disciplined individual with ability to form and express well-reasoned arguments and to influence senior management
  • Understands company strategy, objectives, operating model (including products and services)
  • Confidence and personal presence to gain the respect of both peers and senior management
  • In depth knowledge of the financial sector, the regulatory environment and the impact they have on the banking sector
  • Degree level education and/or equivalent professional qualifications are desirable
  • Experience and knowledge in delivering the services listed above
  • Experience with the systems used to deliver the service
  • Possess and maintain up-to-date knowledge of key trends in HR
  • Strong customer services focus
  • While committing to the team objectives, demonstrate accountability for delivery of personal actions
  • Good project manager with a track record of delivering projects on time, to budget and the right quality levels
  • Strong client relationship management skills with the ability to translate business requirements into technical solutions
  • Strong interpersonal empathetic and listening skills
  • Ability to develop and manage relationships within matrix management structures
  • Excellent verbal and written communication skills
  • Ability to work in a flexible and adaptable manner within a global organisation
  • Flexibility to contribute to ad-hoc projects and have an open mind and attitude to problem solving and change
  • Strong problem solving skills, combined with a positive “can do: attitude
  • Ability to work collaboratively and influence peers and managers
  • Able to be versatile and adaptable as the situation dictates to deal positively with ambiguity
  • Good eye for detail
  • Critical thinking and analytical in approach to business challenges
  • Ability to think creatively and be innovative in solutions that are delivered
  • Experience in leading and managing teams – proven people management skills

Job Offer

Competitive base salary and benefits package.

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