Artificial Intelligence poised to change healthcare industry – Bio-IT World

– Nagaraj Bhat, VP & MD of Cardinal Health International India, talks about what’s fuelling digital transformation in the healthcare sector.

– The market for global augmented reality in healthcare is expected to grow to $1.9 billion in 2022, from $1.4 billion last year.

– By 2050, one in every four individuals in Europe and North America will be beyond the age of 65, putting more patients with complicated requirements on the healthcare system’s plate.

Cardinal Health, the $165-billion global healthcare distributor and manufacturer, opened its global tech hub in Bengaluru in April this year. The launch of Cardinal Health International India (CHII) as a new global capability centre, according to the company, is a step towards providing more innovative healthcare solutions and enabling digital transformation.

Cardinal Health has invested $8 million in CHII, which plans to acquire local talent and function as a global hub for digital skills and delivery. The firm currently has around 400 employees and plans to expand to over 600 by the end of this year.

CHII will also support enterprise-level digital transformation initiatives across Cardinal Health.

With its core focus on technologies such as artificial intelligence (AI), automation and analytics, CHII has been instrumental in helping Cardinal Health develop robust healthcare systems in terms of delivery, outcomes and reduced costs.

Is there a talent supply and demand gap that impedes digital transformation and innovation in the healthcare sector? How can we address this?

Since the beginning of the COVID-19 pandemic, the rate of digital transformation has increased rapidly in every sector, and it is expected to continue long after it is over. As companies seek to embrace more digital ways of doing business, there is a swelling need for employees with digital and technology skill sets. Certainly, the demand for talent is higher than the supply. And the only way to work around this is by reskilling and upskilling your current employees.

If we take Cardinal Health as an example, we provide our employees access to learning programmes anytime and anywhere. We believe that easy access to learning modules helps improve employee efficiency significantly. We have used gamification methods to drive greater engagement in learning modules. The game mechanics to reward learners with points and badges, coupled with publishing leaderboards, have made learning very competitive and engaging.
At CHII, we continually assess skill gaps through surveys and expressions of interest in various areas. This data has helped us proactively address skill gaps, hence encouraging a culture of continuous learning. The disruptive challenges created during the pandemic must be converted into opportunities that require organisations to equip the existing workforce to solve.

CHII’s focus here is on the 3A’s – artificial intelligence, automation and analytics. Tells us how augmented intelligence will shape the healthcare sector globally. What are some of the immediate use cases of the technology?

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